TECHSEE LIVE

SERVICENOW INTEGRATION

Seamless Visual Assistance Right from your ServiceNow Console

TechSee enables ServiceNow users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.

SEE HOW IT WORKS

Improve your contact center efficiency and enhance agent engagement with TechSee for ServiceNow.

1. Connect

2. See

3. Guide

4. Validate

KEY CAPABILITIES

Patented web-based technology

Avoiding the need for customers to download an app, which would add friction to the interaction

Computer Vision AI

Recognizing devices and their issues and pulling resolutions from ServiceNow Knowledge Management

Single sign-on

Giving experts constant access to the solution when logged into ServiceNow

One-click session initiation

Ensuring effortless experience for both agents and customers

Visual customer history

Enabling experts to review previous customer episodes in real time to better understand the context of the call

We believe that showing is better than telling