TECHSEE LIVE
SERVICENOW INTEGRATION
Seamless Visual Assistance Right from your ServiceNow Console
TechSee enables ServiceNow users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.
SEE HOW IT WORKS
Improve your contact center efficiency and enhance agent engagement with TechSee for ServiceNow.
1. Connect
2. See
3. Guide
4. Validate
KEY CAPABILITIES
Patented web-based technology
Avoiding the need for customers to download an app, which would add friction to the interaction
Computer Vision AI
Recognizing devices and their issues and pulling resolutions from ServiceNow Knowledge Management
Single sign-on
Giving experts constant access to the solution when logged into ServiceNow
One-click session initiation
Ensuring effortless experience for both agents and customers
Visual customer history
Enabling experts to review previous customer episodes in real time to better understand the context of the call