TechSee and PEGA

TECHSEE LIVE

PEGA MARKETPLACE INTEGRATION

Seamless Visual Assistance right from your Pega Console

TechSee enables Pega users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.

An operator using TechSee's technology

SEE HOW IT WORKS

Improve your contact center efficiency and enhance agent engagement with TechSee for Pega Marketplace

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY CAPABILITIES

TechSee icon

Patented web-based technology

Avoiding the need for customers to download an app, which would add friction to the interaction

TechSee icon

Computer Vision AI

Recognizing devices and their issues and pulling resolutions from Pega Knowledgebase

TechSee icon

Single sign-on

Giving experts constant access to the solution when logged into Pega

TechSee icon

One-click session initiation

Ensuring effortless experience for both agents and customers

TechSee icon

Visual customer history

Enabling experts to review previous customer episodes in real time to better understand the context of the call

We believe that showing is better than telling

This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept