Seamless Visual Assistance right from your Pega Console
TechSee enables Pega users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.
Improve your contact center efficiency and enhance agent engagement with TechSee for Pega Marketplace
Avoiding the need for customers to download an app, which would add friction to the interaction
Recognizing devices and their issues and pulling resolutions from Pega Knowledgebase
Giving experts constant access to the solution when logged into Pega
Ensuring effortless experience for both agents and customers
Enabling experts to review previous customer episodes in real time to better understand the context of the call