Visual Engagement in Customer Service
January 21st, 12:00pm ET
Seamless Visual Assistance right from your Microsoft Dynamics Console
TechSee enables Microsoft Dynamics users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.
Improve your contact center efficiency and enhance agent engagement with TechSee for Microsoft Dynamics 365.
Avoiding the need for customers to download an app, which would add friction to the interaction
Recognizing devices and their issues and pulling resolutions from Microsoft Dynamics Knowledge Management
Giving experts constant access to the solution when logged into Microsoft Dynamics
Ensuring effortless experience for both agents and customers
Enabling experts to review previous customer episodes in real time to better understand the context of the call