TechSee and Microsoft Dynamics

TECHSEE LIVE

MICROSOFT DYNAMICS 365 INTEGRATION

Seamless Visual Assistance right from your Microsoft Dynamics Console

TechSee enables Microsoft Dynamics users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identity issues and guide customers to resolutions.

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SEE HOW IT WORKS

Improve your contact center efficiency and enhance agent engagement with TechSee for Microsoft Dynamics 365.

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY CAPABILITIES

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Patented web-based technology

Avoiding the need for customers to download an app, which would add friction to the interaction

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Computer Vision AI

Recognizing devices and their issues and pulling resolutions from Microsoft Dynamics Knowledge Management

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Single sign-on

Giving experts constant access to the solution when logged into Microsoft Dynamics

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One-click session initiation

Ensuring effortless experience for both agents and customers

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Visual customer history

Enabling experts to review previous customer episodes in real time to better understand the context of the call

We believe that showing is better than telling

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