Techsee Live Digital

Enhance customer experience through visual omni-channel communication
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Maximize the success of your digital channels

More consumers are trying digital self-service, often switching to other channels due to digital self-care’s perceived complexity and visual gap. TechSee Live Digital enables you to provide assisted visual support through all your digital self-care channels, ensuring a smooth transfer between each one. This helps keep your customers in your digital environment, where they can get effective assistance at their convenience.

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Key Benefits

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Increase adoption and success rates of all digital support channels
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Enhance customer satisfaction through an effective visual omni-channel experience
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Optimize customer journey with seamless transfers to live and offline visual assistance
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Improve assisted self-service KPIs across all digital channels

How it Works

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Connect
Instant visual customer-agent connection via any digital channel
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See
Agent sees customer’s equipment for accurate diagnosis in real time or offline mode
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Guide
Agent uses AR to provide interactive or time-flexible guidance
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Resolve
Agent visually confirms that equipment or service is functional

Features & Capabilities

Increase the effectiveness of your digital channels with visual support
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Remote video and photo streaming, and voice interaction
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Supports warm transfer to a human expert
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APIs for self-service portal, native app, and digital support systems
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Live and offline modes for optimal customer experience
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Fast implementation, minimal training, simple to use
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SaaS plug & play, no integration needed

Any channel, any time

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LIVE

Warm transfer to a live agent
Enhance customer experience with instant visual support through all your digital channels. TechSee Live Digital gives your web portal a visual “Call Me” functionality, enabling your customers to show your chat support experts their technical issues in real time. Your experts can then provide swift, direct guidance towards solving these issues.
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OFFLINE

Time-flexible support
Provide your customers with the added convenience of time-flexible support. TechSee Digital Offline allows customers to take and upload images and videos of their technical issues and review agent guidance at a time that suits them, using their preferred device and communication method.

Discover Visual Support

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