TECHSEE LIVE

Remote Visual Assistance for service delivery continuity

Provide uninterrupted service while ensuring the safety of your technicians during these unprecedented times with remote Visual Assistance. TechSee enables experts to guide their customers using a live video stream overlaid with Augmented Reality, eliminating the need for onsite visits.

HOW IT WORKS

1. Connect

2. See

3. Guide

4. Resolve

KEY CAPABILITIES

FAST
IMPLEMENTATION

Delivery and full enterprise-scale implementation for thousands of users within 24 hours

PATENTED WEB-BASED CONNECTION

Avoids the need for customers or subcontractors to download an app, eliminating friction and increasing session acceptance

HIGH
AVAILABILITY

Launch on PC, Mac or tablet in any browser, for easy operation from a remote environment

DESIGNED
FOR SIMPLICITY

Proven ease of use for non-tech-savvy customers and employees, leading to high rates of adoption

COMPLETE VISUAL CUSTOMER HISTORIES

Allows agents and technicians to review previous customer episodes and avoid unnecessary dispatches

FAST
TRAINING

Automated onboarding tools for self-training and proven methodologies drive fast implementation during crisis events

We believe that showing is better than telling

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Drive Collaboration between Contact Centers & Field Service