Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs?
To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. At the same time visual experiences are gaining traction within customer interactions, and are poised to become the dominant channel for customer communications.
Read “Visual Omnichannel: A Revolutionary Customer Experience,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration. The White Paper presents clear solutions on how implementing a visual omnichannel strategy empowers contact centers to keep up with customers’ service level expectations, while improving their KPIs in the process.