Driving Collaboration Between Contact Centers & Field Services

Enabling closer collaboration between contact center agents and field technicians is rapidly becoming a critical objective of customer service leaders.

Even before the pandemic it was recognized as a driver of operational efficiency, cost reduction, and low-effort customer experience. In the new reality, it’s also emerging a core component of safety.

This webinar explains why it’s the key to enhanced customer service and employee engagement for your organization.

You’ll learn all about:

  • Why collaborative customer service cultures perform better
  • How to drive collaboration with visual assistance technology
  • How service organizations are taking collaboration to the next level with Computer Vision AI

You’ll also get to watch a live demo of this game-changing technology in action.

Watch another webinar to find out more about adopting remote support in field services.

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