Ahead of the KPI curve - How Visual Assistance Delivers Across all Contact Center Metrics

Best Practice

How to Reduce Truck Rolls with Visual Support

In Service industries, costly truck rolls are a necessary evil. While at times technician visits are required for service or repair, each and every dispatch represents a significant expense for the company, costing as much as 100 x more than remote alternatives per customer.

Learn how Visual Support can help optimizing the entire process around truck rolls and technician dispatches. Eliminate No Fault Found Dispatches, resolve more technical issues remotely thus lowering your over all technician dispatch rate and finally improving the efficiency of necessary dispatches causing a higher First Call Fix Rate.

Download the data sheet for a through look into the process of visual support in relation to truck rolls.


Additional Visual Support best practices for call centers include:

How to improve FCR rate with Visual Support 

How to improve NPS and reduce customer churn with Visual Support

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