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Best Practice

Improve Your Net Promoter Score with Visual Support

The Contact Center KPIs that Matter Most – Data Sheet Collection Part 1: NPS

As reported by Bain & Company to Bloomberg, more than two-thirds of Fortune 1000 companies use Net Promoter Score to evaluate the likelihood of customers churning. In the first of our new series of in-depth data sheets, you’ll discover the huge impact that Visual Support has on NPS, according to some of TechSee’s biggest clients. From streamlining interactions and increasing service speed to reducing escalations and empowering customers, you’ll get the inside track on why the combination of Computer Vision AI and Augmented Reality is at the heart of Customer Experience strategy for global brands like Vodafone Group and Nespresso. Download the data sheet to learn the 10 reasons why Visual Support will make a world of difference to how you keep your customers satisfied and help you improve your Net Promoter Score.

 

More than two-thirds of Fortune 1000 companies use NPS to gauge the likelihood of customers churning. The evaluation determines the need for proactive activities that target the unhappy customer and address any negative issues before they abandon ship or worse, damage the brand with negative word-of-mouth.

When a customer contacts a call center with an issue, the agent has a small window of opportunity to either impress the customer with a good experience or frustrate him with a negative one. Customer effort, agent engagement and agent knowledge are three of the most critical elements that influence customer satisfaction. Finding a solution that addresses each of these elements is key to turning a passive customer into an active promoter as you improve your Net Promoter Score.

Download the data sheet now and learn how utilizing a visual communication channel – live video, recorded video, photo stream or photo chat messaging – can facilitate issue resolution and give your NPS a massive boost. With 33% of U.S. consumers loyal to brands that engage them in “multi-sensory” experiences such as virtual reality or augmented reality, find out how visual support can power your business along the road to improved NPS.

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