Where there’s smoke there is fire, and 67% of customers are not satisfied with the service they receive.
This report dives into why. Why are customers not adopting self-service channels? What is a customer’s greatest point of frustration? How can these challenges be resolved with practical innovation? What new technologies are customers ready to adopt?
Insights include Performance Trends & technology adoption addressing:
- Why don’t 89% of customers trust chatbots to resolve their issues?
- Why do customers struggle to explain their issues in text and voice channels?
- Where customers feel most frustrated. Did you know that 95% of customers repeat themselves at least once during a single service inquiry?
- And more….