Surveys

Dig down into the data on the Smart Home devices that consumers struggle with, the tasks they find trickiest and what they want from Smart Home support.

With customer churn at crisis levels across multiple industries, download the survey report that identifies the key customer service pain points that cause attrition.

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

View the full survey results, and get clear insights on US consumers’ experiences and preferences when installing new home electronic devices

Over 50% of customer churn is in the telecommunications industry – get the survey report that pinpoints the customer service fails that cause canceled contracts.

Customer churn is a huge and growing issue for insurers – download the survey report that address the aspects of customer service that make policyholders quit.