The days of product-dependent brand loyalty are over. Today, consumer stickiness is impacted mostly by customer experience. With 80% of customers churning due to dissatisfaction

Where there’s smoke there is fire, and 67% of customers are not satisfied with the service they receive in 2022. This report dives into why.

In the shadow of COVID-19, many IT organizations found themselves faced with the challenge of supporting a newly formed or extended work-from-home (WFH) staff. While

Several months into the COVID-19  pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. With sky-high demand for technical

As we move into 2021 with the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges. U.S. consumers remain uncomfortable with allowing service

Several months into the COVID-19  pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer

Discover exactly what consumers expect and demand from service providers during the COVID-19 pandemic – download the survey report that lays it all out.

Dig down into the data on the Smart Home devices that consumers struggle with, the tasks they find trickiest and what they want from Smart Home support.

Customer churn is a huge and growing issue for insurers – download the survey report that address the aspects of customer service that make policyholders quit.

Why are they leaving – and how can you stop it? Read exciting new 2019 research into the reasons for churn in telecom and how to reduce it.

With customer churn at crisis levels across multiple industries, download the survey report that identifies the key customer service pain points that cause attrition.

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download this 2020