Vodafone Portugal was seeking an innovative contact center technology that could provide real-time assistance to customers to drive its digital transformation, enable smoother and faster customer service, increase its First Contact Resolution (FCR) rate, and reduce costly technician dispatches.
Download this success story to learn how TechSee helped Vodafone Portugal achieve significant improvements to all core KPIs, boosting agent satisfaction in the process. You’ll read about how TechSee enabled the company to reduce its technician dispatch rate by 12%, and increase its FCR rate by four points, directly leading to a ten-point boost in NPS.
