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Success Story

Telecom Provider Success Story

Telecom Provider Reduces Technician Dispatches for Smart Home Products

When a well-established telecom launched a new line of smart home products, it found itself fielding an influx of service calls for installation, activation, and troubleshooting. The need to dispatch high numbers of technicians was costly and threatened the continuation of the product line while straining the technical staff. Customer satisfaction was decreasing due to long wait times for technicians.

Download this Case Study and learn how Visual Support helped the telecom reduce the rate of unnecessary dispatches and extend the range of issues that could be solved remotely during a customer’s first contact with the call center.

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