How a Top Water Company Cut Customer Effort

Carrying out remote water meter readings effectively was the main challenge this leading EU utilities supplier wanted to overcome. Inaccurate readings due to faulty equipment were causing thousands of high-friction customer episodes, leading to a high engineer dispatch rate, representing a significant and avoidable expense.

Discover how the company rapidly achieved a 30% improvement to its Customer Effort Score, eliminated 61% of dispatches and boosted its CSAT score to 92%.


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