Carrying out remote water meter readings effectively was the main challenge this leading EU utilities supplier wanted to overcome. Inaccurate readings due to faulty equipment were causing thousands of high-friction customer episodes, leading to a high engineer dispatch rate, representing a significant and avoidable expense.
Discover how the company rapidly achieved a 30% improvement to its Customer Effort Score, eliminated 61% of dispatches and boosted its CSAT score to 92%.
