Visual Engagement in Customer Service
January 21st, 12:00pm ET
The main problem faced by this renowned brewer was its high technician dispatch rate of around 4,000 visits per month and the spiraling costs this represented – around €500k per month.
The reason for this was the company’s Service Level Agreement, which states that in the event of a beer tap going offline, the business owner will have to wait no longer than 3 hours for a
technician to arrive.
Download this Success Story and learn how TechSee enabled the company to increase its First Call Resolution rate, slash technician dispatches, increase customer satisfaction and significantly reduce operational costs.