Reducing Customer Churn
with Visual Engagement

Success Story

Cable Provider Success Story

Leading European Cable Provider Cuts Tech Dispatch Costs by €2.6M Annually

A leading European cable provider, providing a broad range of services to millions of customers, was challenged with keeping up with a high volume of tech support calls each year. About 6% of calls  – approximately 300K –  required the dispatch of an on-site technician. At that rate, the cable provider was spending more than €17 million per year on tech dispatches alone.

Download this Case Study and learn how Visual Support helped the cable provider lower its field technician dispatch rate and significantly improve its bottom line.

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