Success Story

Acuity Brands Achieves Success with New Remote Support Model

To meet the challenges of COVID-19, Acuity Brands shifted to a WFH model. They began implementing remote support solutions within their tech support departments to assist customers with issues involving smart home connectivity, self-installation, and billing.

Acuity Brands chose to partner with TechSee to provide effortless customer service and remote technical support while alleviating their customers’ safety concerns.

Download this success story to learn how TechSee’s solution enabled Acuity Brands to deliver effective remote support for their customers’ smart home products, reduce the back-and-forth with customers, and improve the communication and collaboration between team members working from home.

 

 

 

 

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