Remote Support Maturity Model
February 3rd, 11:00am ET
This document presents six case studies of TechSee customers, explaining how they are putting Visual Assistance at the core of their strategies for ensuring service delivery continuity during the COVID-19 pandemic.
With TechSee’s solution, a field technician or contact center agent sends a link to the customer to initiate a live video stream. The solution is web-based, meaning no app download, installation or account login is required. The customer uses their smartphone back camera to show the expert the issue, enabling them to identify the cause and provide on-screen Augmented Reality instructions to guide the customer step-by-step through the actions they need to carry out. Finally, the expert visually confirms that the issue has been successfully dealt with.
You’ll read all about the three modes Visual Assistance for field service delivery – Remote Support, Onsite Support and the Hybrid Model – and gather insights from innovation leaders in various sectors:
Download the report and start planning your organization’s service delivery continuity strategy.