In service industries, costly truck rolls are part of life. While at times technician visits are required for service or repair, each and every dispatch represents a significant expense for the company, costing as much as 100 x more than remote alternatives per customer.
Learn how Visual Support can help optimizing the entire process around truck rolls and technician dispatches. Eliminate No Fault Found Dispatches, resolve more technical issues remotely, lower your overall technician dispatch rate and improve the efficiency of necessary dispatches resulting a higher First Contact Resolution rate.
Download the data sheet for a deep dive into the process of visual assistance in relation to truck rolls.
Additional Visual Assistance best practices for call centers include: