Customer Effort Score (CES) measures the amount of effort a customer needs to exert when they interact with a company. It is usually measured with a single question: rate how much effort was required to get a specific issue or request resolved.
When visual assistance is combined with self-service, it represents the best of both worlds and this approach is rapidly emerging as the next big thing in the CX domain.
Download the data sheet now to learn more about the benefits of visual assistance and the large-scale impact it can have on improving CES.
