Visual Engagement in Customer Service
January 21st, 12:00pm ET
The uncertainty that has emerged from COVID-19 has created the need for strategic cost optimizations in almost every organization. At the same time, more and more companies are trying to provide their customers with the service they need without requiring direct person-to-person contact. Known as “contactless service,” this new model is emerging as the goal of many of the world’s leading enterprises in order to meet customer expectations as well as drive the necessary cost optimizations.
Enterprises searching for ways to provide effective and fast contactless service have found that introducing the visual element is the key to successful hands-off and cost-effective interactions with customers.
This report, “How visual assistance drives cost optimizations across customer service,” takes a deep dive into how the technology can add efficiency and significantly cut costs in three areas of customer service: the contact center, field services, self-service.
Find out how visual assistance drives cost optimization in the contact center by reducing truck rolls, decreasing NFF returns, improving FCR and call volumes, boosting AHT and agent utilization, and supporting agent and customer retention. Learn how organizations can optimize their field service costs by enabling remote technicians, reducing machine downtime, eliminating NFF dispatch, shortening tech visits and eliminating repeat visits, and driving autonomous assistance. Also, discover how self-service can increase call deflection and reduce customer effort.
To learn more about how visual assistance is the key to enable the contactless service that ensures safety, cost optimization, and effortless customer and employee experiences, download the report now.