Report

Cut NFF Product Returns with Visual Assistance

No Fault Found product returns cost Consumer Electronics suppliers billions every year. In fact, 41% of consumers admit to returning a fully functioning device in the past 12 months, while 70% of all electronics returns are in the NFF category, including small home appliances, entertainment products, smart phones and tablets, white goods and home office products. The decision to send a product back often happens early, with 65% of consumers returning devices during unboxing, installation or first use.

This report details how AR-powered Visual Assistance helps companies address the problem. By ensuring that devices fit the available space, seeing and tackling setup issues, offering step-by-step operational guidance and verifying issue resolution, electronics companies are already cutting NFF product returns by an average of 14%. Download the document now and see how your company could benefit.

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