Remote Support Maturity Model
February 3rd, 11:00am ET
No Fault Found product returns cost Consumer Electronics suppliers billions every year. In fact, 41% of consumers admit to returning a fully functioning device in the past 12 months, while 70% of all electronics returns are in the NFF category, including small home appliances, entertainment products, smart phones and tablets, white goods and home oﬃce products. The decision to send a product back often happens early, with 65% of consumers returning devices during unboxing, installation or ﬁrst use.
This report details how AR-powered Visual Assistance helps companies address the problem. By ensuring that devices fit the available space, seeing and tackling setup issues, offering step-by-step operational guidance and verifying issue resolution, electronics companies are already cutting NFF product returns by an average of 14%. Download the document now and see how your company could benefit.