Remote Support Maturity Model
February 3rd, 11:00am ET
In uncertain times. enterprises need to embrace new operational models that enable them to deliver uninterrupted, contactless customer service while ensuring employee safety and supporting work from home.
In the field service industry, companies need tools that allows them to reduce travel, either avoiding technician dispatches altogether or eliminate follow-up visits. Enabling technicians to resolve issues remotely is the key to protecting key personnel and customers alike.
Contact center managers require technologies that enable agents to carry out their duties from home, providing ongoing support when customers need it most.
IT departments also need to offer remote support to employees who are working from home, assisting them with both hardware and software issues.
Download the report that details how Visual Assistance delivers on all these objectives, enhancing customer experience and strengthening the bonds between companies and their customers, and enabling business continuity.