It’s no secret that customer service is a money drain. And the better service you want to provide, the more money you have to spend. But new thinking is transitioning customer service from a cost center to a relationship-based profit center.
The report, “7 Steps to Take Your Customer Service from Cost Center to Profit Center” takes an in-depth look at the key drivers to the shift to profit centers and strategies that enterprises can implement to begin to generate a greater revenue from their customer service
- How reorganizing service organizations and creating new team structures allows organizations to shift to proactive, relationship-based service
- How establishing leadership roles to unify sales, service, and marketing support an umbrella approach to revenue generation.
- How shifting to KPIs that reflect customer preferences is a smart way to drive more sales opportunities.
The report also explores the different tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.
Download the report to learn more about the steps you can take to transform your customer service from a cost center to a relationship-based profit center.