The future of customer service is about transitioning from cost centers that resolve issues to profit centers that increase revenue by generating upsells. According to Gartner research, by 2025, 40% of customer service organizations will become profit centers by implementing digital customer engagement, dissolving organizational silos, and increasing collaboration between departments.
In the report ‘12 Ways Visual Assistance Can Help Customer Service Drive Revenue’ you will discover how Visual Assistance is enabling customer service organizations to transition to profit centers with more robust service offerings.
You will learn:
Download the full report to learn more about how Visual Assistance can help you transform your customer service from a cost center to a relationship-based profit center.