Companies in all sectors battle to strike the right balance between KPIs, striving to improve core metrics like AHT without damaging others such as NPS and FCR. Our 2019 report – Ahead of the KPI Curve – on the successes experienced by over 70 companies in multiple sectors proves that Visual Assistance is the key to solving that classic conundrum.
From contact center productivity to CX quality, plus metrics covering costly technician dispatches and product returns, the report provides a detailed analysis of KPI improvements in each industry over time.
Some of the headline findings are presented in an illuminating infographic. They include:
Download the infographic from this page – and get your hands on the full survey results here.