TechSee conducted a broad survey, reaching out to over 1,500 consumers in the US. The goal of the survey was to explore customer experiences and preferences when installing new home electronic devices.
The results indicate that self-installation – the process that enables customers to install home electronic devices without requiring the help of a technician or a contact center – was preferred by 3 out of every 4 survey respondents.
Download the infographic for a complete overview of the results of the survey.
You can access the full results in this survey report.