2020 No Fault Found Product Returns Survey – Infographic

TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices.

The eye-opening headline results of this study can be seen in our stunning NFF survey infographic.

  • 41% of consumers have returned a non-defective electronic in the past 12 months
  • 67% of consumers would return a product if they find it hard to operate
  • 44% of consumers say that a live video session with a product expert would help to avoid a product return.

Download the NFF survey infographic from this page – and get your hands on the full survey results here.

Access the Infographic

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