Infographics

Visual Assistance enables customer service organizations to shift from cost centers that resolve issues to profit centers that increase revenue.  Working together with a customer to visually understand their issue builds connection and empowers agents to drive more sales. Download this infographic that provides an at-a-glance look at how leading brands transformed their customer service

Download the infographic and follow the journey of three organizations as they advance their remote support with TechSee’s Visual Assistance

Remote support is an evolutionary multi-phase journey. The Maturity model allows you to evaluate the maturity of your remote support capabilities and help you understand qualitatively where you stand based on your organization’s goals.  Download this infographic that provides an at-a-glance look at the 5 levels of the remote support maturity spectrum  

Download the infographic that reveals the customer safety expectations companies need to address during the COVID-19 pandemic.

Download the infographic that presents the key findings of TechSee’s 2019 survey on smart home support.

Customer churn can be prevented – but first you need to understand the root causes, as this infographic demonstrates.

Download the infographic that provides the headline stats about how AI is defining the future of self service.

Effortless Experience drives customer loyalty – this infographic explains why.

Check out some of the main findings of our client KPI report, covering 70+ clients, 220 contact centers and 30,000 agents across the global TechSee network.

TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices. The eye-opening headline results of this study can be seen in our stunning NFF survey infographic. 41% of consumers have returned a non-defective electronic in the past 12 months 67% of consumers

As augmented reality increases in popularity, customer service is recognizing its potential to transform contact centers, and self-service

A fun and informative infographic showing how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.

See an overview of results from a broad survey about US consumers’ experiences and preferences when installing new home electronic devices.

Visual Support, Visually Explained: an infographic about visual support for customer assistance