Remote support is an evolutionary multi-phase journey. The Maturity model allows you to evaluate the maturity of your remote support capabilities and help you understand qualitatively where you stand based on your organization’s goals. Download this infographic that provides an at-a-glance look at the 5 levels of the remote support maturity spectrum
TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices. The eye-opening headline results of this study can be seen in our stunning NFF survey infographic. 41% of consumers have returned a non-defective electronic in the past 12 months 67% of consumers