Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement the still-missing ingredient: computer vision.
Computer vision is the science that attempts to give visual capabilities to a machine. Via automatic extraction and analysis, computer vision enables the machine to extract meaningful information directly from an image, and then utilize learned algorithms to achieve automatic visual understanding.
For an enterprise to successfully implement a computer vision solution within its customer care operation, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.
Read “Smart Vision: How Computer Vision AI is Transforming Customer Care,” a new White Paper that offers an in-depth analysis of the challenges involved with the AI transformation, and provides specific steps that businesses must take to successfully execute a deeper implementation of AI – computer vision – within their call centers.