Remote Support Maturity Model
February 3rd, 11:00am ET
There is pandemonium in the contact center again. Bent on destroying customer service, the Forces of Evil have created widespread technical troubles. Customers are calling for help, but the agents are blinded. They cannot see! Help!
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent uses cutting-edge Augmented Reality (AR) technologies to bring the light back into customer service.
He beams it to Field Services for technicians to use with smartphones, tablets and AR glasses, so they can supervise, consult and train remotely with visual tools.
He uses it to help agents see the tech issues and visually guide the customers to a quick resolution, so they can reduce technician dispatch rate and increase FCR.
When the Evil forces increase the contact center’s volumes, Super-Agent fights back with self-service visual bots, which interact with customers visually so they can handle issues by themselves.
Using his super AR powers, he drives the Forces of Evil from customer service, saving field service, call centers and even customer self-service. Damage to the enterprise is reversed!
Can Super-Agent bring the light into YOUR Customer Service and help improve its KPIs?
Find out more details about Super-Agent’s AR capabilities in this super-story.
For your reading pleasure, we introduce “SUPER AGENT – Saving Customer Service with AR.”
Download now at the top of the page.
Read the first Super-Agent comic here