Remote Support Maturity Model
February 3rd, 11:00am ET
Demotivator has been using his evil powers to create stress, depression and lethargy among contact center staff, resulting in one letter of resignation after another. The contact center is short staffed! Help!
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent brings autonomy, mastery and purpose to the role of a customer service agent:
He consolidates systems to a single screen…he automates repetitive tasks with RPA… and he implements smart routing to ensure that the right call goes to the right agent.
That’s not all! Using predictive analytics, he empowers agents to handle calls easier, and best of all, he gives them purpose by granting them the power of visual support so they can make a real difference to their company.
Can Super-Agent support YOUR Customer Service staff, while improving KPIs?
Find out more details about Super-Agent’s special capabilities in this super-story. For your reading pleasure, we introduce “SUPER AGENT – Slashing Agent Attrition in Contact Centers”