PRE-CALL automation
Inject visual automation flows into any step of your customer journey
instant, App-less, Easy
Launch workflows directly from any IVR and CRM to drive more efficient customer engagement without having to install an app or download software.
HOW DOES IT WORK?
1. Opt-in to On-Hold Workflow
Callers receive voice notification when entering the queue to opt-in to visual workflow. Upon opting in, IVR triggers TechSee to start the visual engagement by sending an SMS to the customer while they wait on hold.
2. Visual Data Capture
Customer clicks on link in SMS which opens the workflow in a browser on their smartphone or tablet. They take pictures of issues, use AI to capture device IDs, and add contact/account information.
3. Skip the Line
Callers that complete the workflow can be prioritized to the front of the line to improve FCR. Data collected is sent to the CRM so that when an agent picks up the call they have access to all the information.
1. Receive Calls with Context
When agents accept a call they will already know the device, problem, and other mission-critical information because the customer provided it while on hold.
2. Visual Information
Using TechSee’s visual workflows, agents can see actual images of customers’ issues and speed up resolutions with on-screen live annotations
3. Shorten Summary Time
With CRM integration, all customer data can be fed directly into the case or customer record, saving valuable call summary time.
Maximize value with the industry’s first visual automation solution
Improve FCR with Visuals
Have customers take pictures of issues and devices to provide your agents with actual visual context. Showing is better than telling.
AI Accuracy
AI-powered scanning makes it easy to grab complete serial numbers and device IDs.
Reduce AHT
Use customer provided information before you actually speak to the customer, speeding up the time on the call.
Reduce Call Summary Time
Customer provided data goes directly into CRM or case which reduces the need for a lengthy summarization.
We believe that showing
is better than telling.
From Our Knowledge Center
Computer Vision AI: The Secret of Successful Contact Centers
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
Is Computer Vision the Future of the DIY Unboxing Experience?
AI and AR technologies can enhance the DIY unboxing process by delivering a new level of self-service visual customer assistance.
How to reduce call center volume with Computer Vision AI
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
