TechSee provides your contact center agents with highly effective remote visual support tools so they can see your customers’ hardware and service issues and guide them to solutions during calls. Customers who start their support request in any of your digital support channels can also benefit from video-guided assistance, either live or later, offline. Our platform enables you to provide a seamless best-in-class customer service experience, helping turn calls for assistance into opportunities to win new advocates.
On occasions that require a technician dispatch, your experts and digital channels can relay video and images related to issues to your field staff, ensuring that they arrive on site with the knowledge and tools they require to do their jobs more efficiently.
With each request and resolution, your visual support operations grow smarter, eventually providing you with a self-service system that delivers the time-saving, value-adding technical self-sufficiency that your customers want, and your bottom line needs.