TechSee’s smart visual engagement platform can help BPOs generate business opportunities and revenue streams in new markets. Empower your agents to function as virtual technicians and provide a larger variety of services, thereby increasing job satisfaction. Compete in higher-value customer support segments, such as tech support. Visual engagement delivers reliable KPI improvements, which, as an active supplier in these segments, you can use to propose performance-based price-support structures that increase your margins while saving your customers money. You can also use visual verification to resolve billing and purchase disputes with end customers during initial interactions, and help minimize no-fault returns.
TechSee enables your agents to see what end customers see so they can provide real-time and offline guidance, through all currently used communication channels to effect dispute resolution and much more.
Our innovative platform ensures fast ROI through improved operational effectiveness, higher first-call resolution rates, and lower technician dispatch rates, while delivering a superior experience for customers as well as agents.