Understanding Call Center Occupancy in the Contact Center and How To Optimize It
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.
Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step off the escalator, the exact
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim
If you or a family member relies on an at-home medical device, whether an insulin pump, hearing device, or a CPAP machine, or any of
Customer service has always been important for building and maintaining a competitive edge in the telecom industry. That hasn’t changed – but with new norms
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
What advances have we seen in 2021? Discover the answer in this explanatory report on the past year’s developments.
How can companies minimize & avoid product returns? Read on to discover a number of viable strategies, including using visual guidance.
B2B product warranty management incurs significant costs. Discover whether visual assistance tools can be employed to reduce these costs.