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TechSee delivers game-changing Computer Vision AI technology for Customer Engagement to global multinational brands in the telecoms, insurance, utilities and consumer products verticals.
TechSee’s patented Augmented Vision Support technology provides contact centres and global field tech organisations with a solution to quickly connect to the customers’ physical environment while they are on the call. Using their smartphone camera to see the problem, diagnose it, and show the customer what to do visually, using augmented reality technology on the physical device. The solution is simple to operate and works across different smartphones, mobile operating systems, and browsers. No software installation is required.
TechSee’s visual support platform enables support teams to handle technical calls more efficiently while being able to see the product in the customer premises and to direct the customer using Augmented Reality on the required actions to troubleshoot and resolve the technical issue: Reducing technician dispatch rate, increasing the first call resolution (FCR), reducing Average Handle Time (AHT) and reducing the non-defect transfer rate (NDT).
The platform improves customers’ experience dramatically
Solutions- Project manager- position
The Project Delivery/implementation Manager is responsible for building, leading and delivering effective implementations of TechSee solutions and services to our customers – from new contract/PO through a fully operational environment and service for the customer.
TechSee Delivery Manager must have strong technical skills as well as an understanding of key business considerations of the customer they work with to make sure they are provided with a fully operable product as defined in the contract/PO, this includes fulfillment in the agreeable timeline.
Bachelor’s degree in IT/Computer Science or a related field; or equivalent work experience required. Masters degree preferred.