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TechSee delivers game-changing Computer Vision AI technology for Customer Engagement to global multinational brands in the telecoms, insurance, utilities and consumer products verticals.
TechSee’s patented Augmented Vision Support technology provides contact centres and global field tech organisations with a solution to quickly connect to the customers’ physical environment while they are on the call. Using their smartphone camera to see the problem, diagnose it, and show the customer what to do visually, using augmented reality technology on the physical device. The solution is simple to operate and works across different smartphones, mobile operating systems, and browsers. No software installation is required or any App download
TechSee’s visual support platform enables support teams to handle technical calls more efficiently while being able to see the product in the customer premises and to direct the customer using Augmented Reality on the required actions to troubleshoot and resolve the technical issue:
Reducing technician dispatch rate, increasing the first call resolution (FCR), reducing Average Handle Time (AHT) and reducing the non-defect transfer rate (NDT).
The platform improves customers’ experience dramatically.
TechSee is seeking a rockstar Presales professional to join our European sales team. We are looking for someone with deep experience in pre-sales processes, Helping to take direct prospects to deal closure and scaling partners up through hands-on engagement as well as an understanding of how to support our direct sales reps in their efforts.
In this high-velocity SaaS-based role the Presales will be responsible for assisting our European Sales and Alliances organizations as we grow. Experience working with Salesforce, Oracle, CRM, FSM or other similar companies is a big plus.