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Presales, Europe

Herzliya, IL

About the company:

TechSee delivers game-changing Computer Vision AI technology for Customer Engagement to global multinational brands in the telecoms, insurance, utilities and consumer products verticals. 

TechSee’s patented Augmented Vision Support technology provides contact centres and global field tech organisations with a solution to quickly connect to the customers’ physical environment while they are on the call. Using their smartphone camera to see the problem, diagnose it, and show the customer what to do visually, using augmented reality technology on the physical device. The solution is simple to operate and works across different smartphones, mobile operating systems, and browsers. No software installation is required or any App download

VALUE PROPOSITION:

TechSee’s visual support platform enables support teams to handle technical calls more efficiently while being able to see the product in the customer premises and to direct the customer using Augmented Reality on the required actions to troubleshoot and resolve the technical issue:

Reducing technician dispatch rate, increasing the first call resolution (FCR), reducing Average Handle Time (AHT) and reducing the non-defect transfer rate (NDT). 

The platform improves customers’ experience dramatically.

Pre sale open position

TechSee is seeking a rockstar Presales professional to join our European sales team.  We are looking for someone with deep experience in pre-sales processes, Helping to take direct prospects to deal closure and scaling partners up through hands-on engagement as well as an understanding of how to support our direct sales reps in their efforts.  

In this high-velocity SaaS-based role the Presales will be responsible for assisting our European Sales and Alliances organizations as we grow.  Experience working with Salesforce, Oracle, CRM, FSM or other similar companies is a big plus. 

Responsibilities include:

  • Supporting both Direct and Partner Sales efforts in driving the company sales activities and Targets
  • Support customers/partners throughout Europe during the presales cycle (until PO)
  • Full responsibility on the Technical response for RFI’s/RFQ’s
  • Full Responsibility for customers demos, trials, sandboxes and POVs at customers’ sites, on-line and during trade shows
  • Responsible for driving the technical enablement of partner presales resources
  • Be the connecting link between R&D and Product to Sales
  • Be able clearly convey customer requirements to the Product and Management teams.
  • Involved during the discovery process, understanding specific use cases and customers’ pains to come with the right business case / ROI

Requirements:

  • 5+ years of experience working as a solution engineer/presales in software product/SAAS company selling to Enterprises – must.
  • Must be a self-starter
  • Hands-on experience with delivering Partner Technical Enablement
  • Consulting background with use cases discovery experience are important
  • Familiarity with IT, Security, Architecture in SaaS environments
  • B.S. in Computer Science or equivalent experience
  • Willingness to travel once coming back to normality
  • Excellent spoken and written English is a must. Additional languages – an advantage.
  • Great interpersonal skills – able to interact with employees, partners and c-levels.
  • Experience working for small organizations/start-ups, in aggressive growth mode – a big plus!

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