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TechSee delivers game-changing Computer Vision AI technology for Customer Engagement to global multinational brands in the telecoms, insurance, utilities and consumer products verticals.
TechSee’s patented Augmented Vision Support technology provides contact centres and global field tech organisations with a solution to quickly connect to the customers’ physical environment while they are on the call. Using their smartphone camera to see the problem, diagnose it, and show the customer what to do visually, using augmented reality technology on the physical device. The solution is simple to operate and works across different smartphones, mobile operating systems, and browsers. No software installation is required.
TechSee’s visual support platform enables support teams to handle technical calls more efficiently while being able to see the product in the customer premises and to direct the customer using Augmented Reality on the required actions to troubleshoot and resolve the technical issue:
Reducing technician dispatch rate, increasing the first call resolution (FCR), reducing Average Handle Time (AHT) and reducing the non-defect transfer rate (NDT).
The platform improves customers’ experience dramatically.
Customer success – position
TechSee Customer Success Manager must have a strong understanding of key
technical and business considerations of the customer they work with to make sure
they achieve their business goals.
The ideal candidate is intellectually inquisitive, with strong communication,
organization, analytical and technical capabilities working at a Saas product/software
company and has consulting experience in those companies. As a self-starter, they
are not afraid to jump into the details of established accounts, assess functional
aspects of the current system deployment, and rally both clients and internal teams
to achieve critical tasks unlocking client value and positive outcomes. You will
partner with the Sales team to create account plans and client deliverables, while
demonstrating subject matter expertise through direct client interactions.
of deployed systems, and their adoption level
opportunities to expand client relationships
account health and activities
deployed products and data
product offerings based on learning from in-depth use of systems
Intelligence / Analytics, or a related field; or equivalent work experience required.
Masters degree preferred.
vocabulary, spelling, composition, and grammar