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Alliances Director, North America

Greater NY area; New Jersey

TechSee is looking for a high-energy Director of Alliances that will be responsible for supporting a group of newly formed partnerships in the OEM, SI/VAR, and ISV space.  This person will be quota-carrying so sales execution should be at the core of your background.  In this role you will be driving both business development and sales team enablement for a set of existing and upcoming high-velocity Partner relationships.  

About TechSee

TechSee is the industry expert in VISUAL CUSTOMER ENGAGEMENT. Powered by Computer Vision AI & AR, TechSee delivering an exceptional visual experience to enrich the user experience for agent, technician and customer.  TechSee reduces the friction needed to get issues resolved accurately, and efficiently.

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and artificial intelligence. TechSee empowers support teams across the globe to deliver a visual customer experience that significantly reduces service costs, enhances service quality, and deliver intelligent fully automated services.

TechSee demonstrates proven ROI and repeatable KPI improvements across dozens of customers’ implementations, including: dramatically lowering the field technicians dispatch rate, increasing First Call Resolution rate, reducing Average Handling Time and improving customer satisfaction.

Job Responsibilities

  • Lead and support partner business development and sales enablement activities
  • Participate in account planning sessions with partners to drive top-of-funnel pipeline growth leading to revenue
  • Collaborate with Partner Sales Leaders and sellers to identify new and incremental opportunities
  • Build and manage Executive relationships within Partner ecosystem
  • Be able to develop early-stage opportunities and transition to TechSee Sales team
  • Act as a key contributor to the proposal development; the implementation strategy, approach, and timelines
  • Establish and maintain trusted relationships with partners to qualify, articulate and promote TechSee’s value
  • Directly responsible for overseeing the rep-to-rep alignment of sales opportunities

Required Technical and Professional Expertise

  • Minimum of 7 years of experience in Sales to/thru/with Alliances, Business Development, Global SI (System Integrators), ISV (Software Partners), and OEM
  • Experience working in Solution Vertical – Contact Center, Customer Collaboration, Customer Experience, Field Services
  • Have worked for, or directly partnered with, Salesforce, Oracle or other global CRM/CX/FSM
  • Strong understanding of partnering models
  • Hands-on experience delivering Partner Sales Enablement
  • Multi-disciplinary background preferred
  • Highly organized
  • Sales-execution focused with consistent over-attainment of revenue goals
  • Experience working with partners to deliver large commercially transformational programs
  • Evidence of working in a globally distributed environment
  • Ability to travel 50% (when the world returns to normal)
  • This role requires strong communication skills and Executive presence
  • Bachelor’s or Master’s degree

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