BPOs

A Competitive Edge for Business
Process Outsourcers

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Bringing Vision to BPOs

TechSee enables BPOs to expand their offerings, benefit from higher margins, and differentiate with innovation. BPOs can implement TechSee in their contact centers, as well as offer unique AI-powered visual self service capabilities as part of their growth strategy.

Key Benefits

  • Differentiate as an innovator

  • Create high margin revenue streams

  • Outperform SLA commitments

  • Provide a proven end-to-end solution

  • Deepen customer reliance on BPO services

Use Cases

ONBOARDING

Customer receives clear visual instructions for assistance with unboxing a new router.

TROUBLESHOOTING

Customer receives step-by-step roadside assistance to help resolve an automotive issue.

BILLING AND FORMS

Customer can better understand their electricity bill via clear visual breakdowns of each charge.

VISUAL CLAIMS

Processing a car insurance claim takes several hours, as opposed to the average 4-5 day wait time.

WARRANTY VERIFICATION

A customer’s dishwasher warranty status is quickly determined by scanning the serial number.

OPERATIONAL GUIDANCE

Customer receives step-by-step visual instructions for assistance with operating a remote control.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • NPS Customer
    Satisfaction
  • First Call
    Resolution
  • NFF
    Returns

Take their word for it

"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."

Paresh Modi
Head of Innovation, Vodafone Group

"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."

Rudi Thuis
Change & Development Manager, Achmea

"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought. When we made the decision, we didn’t look back and two years later it’s accomplished all the goals that I set forth."

Pat O’Donnell
SVP & General Manager

"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost savings, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot."

George De Visser
Director Customer Care

"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly."

Agustin Martin Mayo
Technical Assistance & Provisioning Director

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Explore Visual Assistance

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