Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
visual remote support
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Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.