Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.