6 Common Uses of AI in Telecommunications
May 25, 2023
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
Tech Support
Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
December 28, 2020
What happens when customer support agents become technicians, and the technical support team interact with customers more?
Computer Vision in Field Service: Empowering and Enabling Technicians
June 16, 2020
Computer Vision in field service addresses the challenges of an aging workforce, a widening knowledge gap and demand for better CX.
The Nightmare After Christmas: How to Reduce Customer Returns
December 27, 2018
Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
3 Digital Twin Examples: The Customer Support Transformation
October 2, 2018
What are digital twins and what are the benefits of using them for businesses? Find out the answers plus more, in this informative article.
The Future of Intelligent Decision Support Systems in Contact Centers
August 14, 2018
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
Field Service Technology that is Transforming B2C Customer Experience
July 31, 2018
New field service technologies are enabling B2C organizations to provide better customer support and an enhanced consumer experience.
The Future of Co-browsing Technology: 5 Trends to Watch
June 5, 2018
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
The Benefits of Visual Engagement for Contact Centers
May 29, 2018
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Service Recovery Paradox – How to Turn Failure Into Value
May 22, 2018
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
The Smart Home Market: Expectations vs. Reality
May 15, 2018
Discover 4 factors contributing to the slow adoption rate of smart home devices and how to improve growth.
