Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Super-Agent comic: Superhero uses AR powers to save Customer Service from high call volume, truck rolls and low FCR
The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.