2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
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To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
Implementing innovative customer retention solutions will enhance the customer experience -- increasing NPS scores and decreasing churn
Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.
Call centers seek effective engagement strategies to build a better customer experience Improving the quality of customer-agent communication while ma
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and provide consistent re
Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans, and the average person will have more conversatio
Chatbots have had their up and downs this last year, their initial performance caused understandable disappointment compared to the Hype. But that doe