Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
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Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.
Implementing innovative customer retention solutions will enhance the customer experience -- increasing NPS scores and decreasing churn
When you consider the tech evolution that has occurred in the last 15 years, it’s actually kind of mind blowing. We’ve been moving at such a rapid
Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans, and the average person will have more conversatio