Challenges Faced By The BPO Industry: The Complete Guide to Staying Competitive in a Customer-Centric Age
BPOs are searching for innovative solutions to address the outsourcing obstacles. Is technology, such as visual engagement, the answer?
BPOs are searching for innovative solutions to address the outsourcing obstacles. Is technology, such as visual engagement, the answer?
A positive call center experience is vital in today’s customer driven world. See how implementing tech tools in call centers can improve CX.
Over the last two years, I’ve been helping companies lower their tech dispatch rates by implementing TechSee’s Visual Support system within large call centers. We
There are many advantages to digitizing your call center. Read on to discover why it is so important and the best way to implement it.
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and provide consistent reliable value to
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still be relevant for your organization
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided by your IT help desk
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously. And for contact centers, that
Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and they are forming our reality
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time.
Learn how to balance empathy with agent productivity in your call center, so as to increase loyalty while remaining cost-effective.