The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
A truly successful CX is a consistent one. Read why this is so important and how technology can help achieve the optimal customer experience
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
Visual engagement such as co-browsing, screen sharing & live video assistance can make all the difference in resolving customer problems.
Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
Find out what are the challenges and solutions to making IoT onboarding a smooth process for device users
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Find out why it’s beneficial for insurance companies to take steps to incorporate visual technology for shortening the life cycles of claims
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
