Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.