Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Customer Effort Score
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When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.
Effortless experience is the key driver of customer loyalty. Steer clear of these 10 call center mistakes and you'll deliver frictionless service.
To achieve a good Customer Effort Score, here's what you need to consider.