Retention in the telecom industry is a thorny issue - with sky-high churn rates, providers must refocus their CX strategies on reducing effort.
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There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.
Implementing innovative customer retention solutions will enhance the customer experience -- increasing NPS scores and decreasing churn