Qualities a Call Center Manager Must Have in Today’s Digital Era
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously. And for contact centers, that
Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and they are forming our reality
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time.
Learn how to balance empathy with agent productivity in your call center, so as to increase loyalty while remaining cost-effective.
Starting a support call center? Here’s what you need to know to determine the best choice for your business
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer offerings
Millennials love chat! here are the ten rules your brand should never break when chatting with a millennial customer.
Learn why Visual Support works, providing better customer experience for less. Understand and harness the value of visual communication.